Security and Privacy

The following precautions will help you protect your private information:

• Never share your online account with others.
• Do not use the same password for multiple accounts.
• Never disclose personal information about your account, INCLUDING YOUR PASSWORD, to anyone claiming to be from customer service or security.
• Do not write down your password or save it on your computer.
• Do not send your password to anyone or communicate it via phone, email, or messaging.
• Do not leave your computer unattended while you are logged into your account.
• Change your password regularly, especially if you think it may have been exposed to unauthorized access.
• Do not use the same password for operating systems and software/accounts.
• Use both letters and numbers to create a secure password.
• Make your password as random as possible, but easy for you to remember.
• Keep your antivirus software up to date.
• Make sure your firewall is secure.
• Avoid logging into your Miki account on public computers, such as in libraries or internet cafes.
• Keep your operating system, browser, and plugins up to date.

Choosing a Secure Password:

• Use both uppercase and lowercase letters and try to include at least one number.
• Passwords should contain a minimum of 8 characters.
• Don't use obvious words or personal information such as your first or last name.
• Don't use passwords that match the format of your birthday, phone numbers, or other easily recognizable numbers.
• Do not use a password that is related to your username.

Is Your Account Compromised?

Your account may have been compromised if:

• There have been changes to your account details that you didn't make, such as your email address, home address, or phone number.
• There has been activity on your account that you did not perform. This may include deposits or withdrawals or placing bets.
• You have received an email notifying you of a password change without you having taken any action.

If any of the above-mentioned events have affected your account, change your password immediately and contact Miki customer service.

Money Transfer

To ensure that your personal data is safe during communication with the browser, the company uses secure and tested encryption technology. All online transactions are protected through our payment providers and our internal security encryption system.

Withdrawal to you

Each time you transfer money from your Miki account to your credit card, bank account or other payment processor, we want to be absolutely sure that it is you who receives the money.

To prevent fraud, we kindly ask you to provide us with a copy of your official photographic identification. You can upload a scanned copy of this document

during the registration process.

Payment Processing

The security of your online transactions is one of our top priorities. All data transmitted online is protected with advanced encryption algorithms. All communication between you and Miki is protected with 256-bit SSL encryption, which provides maximum security and is supported by your browser.

Your Details

Miki uses 256-bit Secure Socket Layer (SSL) encryption.

This system ensures that all information provided by you on Miki's online forms, such as payment information, is automatically protected. We secure your private information using Godaddy SSL certificates.

Security measures from your card provider

“Card not present” transactions are automatically protected by your credit card provider. If you suspect fraud, you have the right to dispute the transaction. To provide you with additional security on your online transactions, we use authentication protocols such as Verified by Visa and MasterCard SecureCode.

Miki handles personal information about the account holder in accordance with applicable laws and data protection legislation and/or similar.

Miki maintains strict confidentiality when handling private account holder data.

This can only be violated by a decision based on applicable laws in Lithuania or if an account holder violates Miki's rules.

Data used for marketing purposes is based on the so-called “opt-in” principle.

Miki complies with the Data Protection Act, other relevant regulations, legal notices and/or similar in accordance with the laws of the contracting location, and takes into account the directives on data protection (EU-directive 95/46/EC) and electronic communications (EU-directive 2002/58/EC). Furthermore, Miki has implemented best practices for email communication with account holders. All of the above is implemented to ensure account holders that their personal data:

• Processed in accordance with the rights of the relevant account holder
• Treated fairly and legally.
• Retrieved only for a specific and lawful purpose.
• Is sufficient, relevant and not excessive in relation to the purpose.
• Are accurate and up-to-date.
• Store in a safe manner.
• Not kept longer than necessary for its purpose.
• Not transferred to third party jurisdictions that do not comply with the aforementioned directives.

Miki discloses personal data when required by applicable authorities or legislation in Lithuania and/or in accordance with provisions of Lithuanian law.

Furthermore, Miki reserves the right to disclose personal data to relevant recipients if Miki has reasonable grounds to suspect irregularities related to a Miki account.

The account holder has the right to access their own personal data and/or has the right to correct and/or delete incorrect or inappropriate data.

The NET/ENT Privacy Policy applies to all Miki Casino games developed and managed by NET/ENT.

Find all terms and conditions on the NET/ENT privacy policy page.

The Miki website uses cookies for the following purposes;

• To identify the account holder's preferred language so that it is automatically selected when the account holder returns to Miki.
• To ensure that bets placed by the account holder are linked to the account holder's bet slip and account.
• To ensure that the account holder receives any bonuses they are eligible for.
• To enable traffic analysis on the Miki website so that we can make necessary improvements.
• Please note that it is not possible to use the Miki website without enabling cookies.

Although the website may contain links to external websites, operated by parties outside of Miki, (for example, a gaming commission website), Miki is not responsible for the privacy practices or content of other websites.