FAQ

Find the Answers to Your Frequently Asked Questions Below:

1. How do I create an account at Miki?

To create an account with Miki you need to click on the Register button in the top right corner. You will be asked to fill in some boxes including first and last names, residence address and email address. After this, we will ask you to confirm your email address so that your account can be verified.

2. How can I claim a bonus?

You need to go to the Promotions section, choose a bonus which you are eligible for and click on the Purchase button.

You can also contact our customer support team to assist you!

3. When is the customer support available?

Our customer support team is available 24/7 to assist you with any questions you might have at any moment of the day or night! You have the option to contact us at live chat or email at [email protected]

4. How do I deposit money to my Miki account?

Miki allows players to deposit with a large selection of payment methods.

Simply log in and click the deposit button in the top right corner, next to the ‘My Account’ section where you will be presented with a few boxes including the desired amount and the method you would like to use.

Fill these in along with any payment details required.

5. How long does it take for my funds to appear in my account balance after deposit?

Funds will appear in your account almost instantly after depositing.

If you are having any issues regarding the process, please get in touch with our support team.

6. Why has my deposit failed?

A deposit can fail for many reasons, from simply entering the wrong card number to problems connected to servers.

Please check whether there are no connection issues before considering the following options:
Check if there are enough funds available, sometimes unexpected bills can surprise us so it is important to check that the funds are there to use
Are all the details correct? From address, card number, expiry date to your 3-digit CVV number, check that all details are correct before considering any other solution.
Sometimes, for new vendors, or if large amounts have left your account recently, your banking provider may temporarily suspend your card from use. Contact your bank to check if they have suspended payments from your account.


None of these options? Please feel free to contact us at any time of day.

7. How do I withdraw my winnings from my Miki account?

After logging in, go to ‘My Account’ section and scroll down to ‘Withdrawal’. Fill in the desired amount and follow the instructions.

8. How soon should I expect my funds after I have made a withdrawal from my Miki account?

We look to process all withdrawals within 24-48 hours of the request being submitted.

After this, the time it takes for the money to reach you will depend on the payment method you have provided.

Times will range from 1-5 business days depending upon your selection.

Bank transfers are likely to take 5 business days while other methods such as e-wallets can be considerably quicker.

9. Why is it important to verify my account?

We ask you to provide proof of identification and residency to ensure we meet compliance regulations.

By doing this we can be sure who our customers are and where any winnings might be going.

It also allows us to confirm the age of our players. As we do not allow players under the age of 18, it is highly important that we verify this for the safety of our customers.

10. What do I need to verify my account?

The documents you will need to provide us are proof of identification and address.

You can do this with a passport or driving license as well as a home bill or other documents that states your name and address.

To submit these documents, you need to register for an account first.

Once your registration details are submitted you can verify your account via email.

11. How can I confirm that all games at Miki are fair and random?

All casino games at Miki are provided by renowned gaming providers such as NetEnt, Play ‘n GO and Microgaming.

These premium gaming software providers are regulated by companies such as eCOGRA and UKGC, which ensure that gameplay is fair for customers through guaranteeing that slots and live casino games are entirely random.

The gambling market is one of the most regulated across the world, so you can be sure that everything we offer has met the highest standards as it is assessed by each regulatory organization.

12. Why are some games not loading for me?

Games can fail to load for several reasons, we have listed some potential causes:

Internet Connection Issues - Sometimes connection can be temperamental so your internet may be experiencing a dip in performance. This means the game could take longer than usual to load.

Cache - Your device may be trying to load too much unnecessary content. Try clearing your browser’s cache in the settings to free some space and load the game.


If you are experiencing issues loading our games, please contact our support team.

13. What happens if a game freezes in the middle of a spin?

If your connection drops or an issue occurs during a spin, then your game will still be safe.

Games are played on secure servers that will always log the result of a spin, even if your connection is lost.

This means that once the problem is resolved your result will be there for you to view, win or lose

If there are any winnings from the spin that froze, they will be found in your balance.

You will be able to check the exact amount of your win or loss by checking the history page in the ‘My Account’ section to see the result of each spin.

14. Which are the games that do not count towards the wagering requirements?

All games from Amatic, Microgaming and games of other providers, presented by Microgaming (2By2, AdoptIt, Alchemy Gaming, All41 Studios, Big Time Gaming, Crazy Tooth Studio, D-Tech, Electric Elephant, Fantasma, Fortune Factory Studios, Foxium, Gameburger Studios, Gamevy, Genesis Gaming, Golden Rock Studios, Gong Gaming, Hacksaw Gaming, Half Pixel Studios, JFTW, Lightning Box Games, MGA, Neko Games, Neon Valley Studios, NextGen, Old Skool, Pear Fiction, Plank Gaming, Probability Jones, Pulse 8, Rabcat, Realistic Games, Skillzz Gaming, Slingshot Studios, Snowborn Studios, SpinPlay Games, Storm Gaming, Stormcraft Studios, Switch Studios, Triple Edge Studios, Zonelock), are restricted for promotions in our website and have 0% wagering contribution.

Wagering on any of the mentioned providers may result in bonus cancellation and seizing of any winnings gained.

All varieties of Craps and Baccarat from the Live casino section do not contribute to the wagering requirement.

15. How do I place a bet at Miki?

Go to the sports section where you will be presented with plenty of options. Find the event and click the selection you want to bet on.

Your selection might be found within the events’ page, so make sure to click on the event to see more selections to bet on.

Once you have selected the bet you wish to place it will be added to your betting slip.

There you can select the amount you wish to bet with and confirm your bet.

It is possible to bet on multiple events.

To do this you simply add multiple selections to your betting slip. You can then bet on each individual selection, or the combined odds of all of your selections, known as an accumulator.

16. Why is my betting slip not settled yet?

A bet can only be settled once the event has finished and the result has been decided.

There are occasions whereby the event could have ended but the result is still being decided.

The most common reason for this is a photo finish. While bets are not settled they will appear in your history as pending.

Once the result is decided we will update the result accordingly.

17. What does it mean when my bet has been voided?

A bet can be voided for many reasons, from players getting injured before a game starts to the game being abandoned entirely.

If a bet is voided it means that your stake will be returned to you and the bet neither counts as a win nor a loss.

18. What happens when a game is postponed?

If you have placed a bet and the game has subsequently been postponed then there can be several outcomes for your bet.

For a match postponed before kick-off, all bets will be deemed void and money will be returned to your account.

A match may be abandoned in-play; the outcome of your bet in this scenario depends on your selection and the timing of the abandonment. If you bet for a team to win the first half and the match is abandoned in the second half, the outcome will have to be determined.

However, if the same bet is placed and the match ends in the first half, then the bet will be void.

In case the bet forms part of a multiple bet, or accumulator, then the postponed selection will be taken from the bet and the bet will be altered accordingly.

For example, if the postponed match forms part of a treble bet, it will be removed and the bet will revert to a double instead.